Make a complaint

How to give patient feedback

You can give patient feedback by completing our online form.

You can also give feedback by contacting the surgery directly or by completing one of our comment cards at the surgery.

We thank you for taking the time to give the team at The Avenue Surgery a compliment. We really are very grateful.

 One more BIG favour…

Any positive feedback received helps to give other patients a more balanced view of the service we provide. We would be enormously grateful if you could leave this positive feedback on our public-facing pages:

NHS Find a GP – Overview - Avenue Surgery Partnership - NHS (www.nhs.uk)

Google reviews –Search Avenue Surgery into Google

Facebook - https://www.facebook.com/SurgeryAvenue/reviews 

Your comments and suggestions are important to us, please email the surgery on bswicb.avenue-data@nhs.net to make a suggestion. Please do not use this email address for complaints. If you would like to make a complaint, please use the form below.

Urgent medical matters and official complaints cannot be dealt with via this email. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

How to make a complaint about an NHS service

If you’re unhappy with an NHS service, then it’s worthwhile talking about your concerns with us early on, as we may be able to sort it quickly.

If you would prefer to speak to someone else outside of our surgery, then you can contact the Patient Advice and Liaison Service (PALS). This is a free, confidential and independent service that you can use to talk to someone who understands the complaints process and can offer some guidance and support.

Complaining about NHS services

You can find more information about making a complaint about NHS services on the NHS website.